Operations Manager

✨Operations Manager 

📍 Location: Surrey

This unique estate blends residential, retail, and public realm spaces and is designed to foster a strong sense of community.

🔧 About the Role

As Operations Manager, you will be responsible for the seamless delivery of all estate services and operations. From overseeing maintenance and service providers to championing ESG and sustainability goals, you’ll ensure the estate remains a safe, welcoming, and innovative environment for residents, visitors, and retailers alike.

You’ll work closely with internal stakeholders, service partners, and the local community, delivering best-in-class operational standards with a hands-on, proactive approach.

🌱 What We’re Looking For

We’re seeking a confident and capable individual who can lead from the front. You’ll be expected to bring fresh thinking, spot opportunities for innovation, and be a driving force behind continuous improvement across the estate.

Key traits we’re looking for include:

• Strong relationship and stakeholder management skills – a people person who thrives in a community setting.

• Excellent communication – both verbal and written.

• ESG-savvy – aware of the latest environmental and social trends, with a passion for sustainable, responsible operations.

• A proactive mindset – full of ideas and not afraid to challenge the status quo.

• Robust leadership – someone who can take charge, make decisions, and inspire confidence in others.

🎯 Key Responsibilities

• Oversee day-to-day operational management of the estate (residential, retail, and public realm).

• Manage service contractors (security, cleaning, maintenance, landscaping, etc.).

• Lead on sustainability initiatives and ESG reporting in line with estate goals.

• Develop and implement innovative solutions that enhance estate operations and resident experience.

• Foster a strong sense of community through regular engagement with stakeholders and residents.

• Ensure full compliance with H&S, risk assessments, and statutory obligations.

• Project Management

📌 Qualifications & Experience

• Proven experience in operational management within a mixed-use or community-based environment.

• Knowledge of residential, commercial and public realm operations.

• Strong understanding of ESG and sustainability principles.

• Excellent team leadership and project management skills.

• IOSH/NEBOSH desirable

• Technical qualifications desirable but not essential

💡 Why Join?

This is more than a traditional FM role. You’ll be joining a forward-thinking client looking to create a thriving, sustainable, and innovative community in Surrey. It’s an opportunity to take ownership of a unique development and make a real impact.

Please send your CV to sally.ridgway@foundationrecruitment.com