Senior Operations Manager (FTC)

SOFT SERVICES OPERATIONS MANAGER

LONDON 

ICONIC LANDMARK MIXED-USE ASSET 

12 MONTHS FTC 

Key Responsibilities…

• Lead and manage all soft service contracts, including cleaning, waste, pest control, front-of-house, concierge, and security.
• Drive performance to meet and exceed agreed KPIs and SLAs, ensuring exceptional service delivery at all times.
• Foster strong relationships with key stakeholders, tenants, residents, and service partners.
• Monitor and audit service provider performance, identifying areas for improvement and implementing corrective actions.
• Take a proactive approach to problem-solving and incident management in this fast-paced, complex environment.
• Maintain exceptional standards of presentation and service throughout the estate, ensuring it reflects the prestige of the scheme.
• Support wider estate management functions and contribute to overall site excellence.

What We’re Looking For…

• Proven experience in soft services operations management, ideally within a premium mixed-use, hospitality, or commercial environment.
• Strong understanding of contractor management, including performance measurement and compliance.
• A personable, articulate, and diplomatic communicator who thrives in high-pressure, high-profile settings.
• Naturally ambassadorial, with the ability to engage confidently with stakeholders at all levels.
• Comfortable working in a 24/7 environment, with the flexibility to respond to out-of-hours issues if required.
• Passionate about service excellence, presentation, and the customer experience.

Why Apply?

This is a rare opportunity to be part of one of London’s most high-profile schemes, where your leadership will directly impact the experience of thousands of people every day. If you’re ready to bring energy, confidence, and a solution-focused appro

Salary: Upto £80,000 for the right candidate.

Please send your CV to sally.ridgway@foundationrecruitment.com