Operations Manager

OPERATIONS MANAGER

We are working exclusively with Get Living on a rare opportunity at the £4bn regeneration of Elephant & Castle, London. They’re looking to appoint a hands-on, proactive and strategic Operations Manager to support the General Manager in launching and mobilising the retail side of this brand-new mixed-use development, through to practical completion and beyond.

This role will suit someone who thrives in fast-moving, high-change environments, can think on their feet, adapt quickly, and bring structure to ambiguity. You’ll play a critical role in:

• Mobilising and launching a major mixed-use asset
• Onboarding and embedding new operational teams
• Supporting tenant fit-outs and coordinating across residential and commercial functions
• Acting as a confident, credible point of contact for tenants
• Delivering a true five-star customer experience from day one
• Crisis Management

THE ROLE BREAKDOWN…

This senior-level position is responsible for ensuring the asset operates to best-in-class standards, optimising building performance, tenant satisfaction, compliance, and cost efficiency across the estate.

YOUR KEY RESPONSIBILITIES…

• Lead day-to-day operational mobilisation of the development pre- and post-launch
• Manage contractors and service partners across security, cleaning, maintenance and compliance
• Onboarding teams
• Ensure health & safety, statutory compliance and lease obligations are met
• Oversee service charge budgets, reporting and cost control
• Establish robust systems, processes and record-keeping from inception
• Build strong relationships with occupiers, asset managers, developers and investors
• Respond effectively to incidents, crises and operational challenges in a live public environment
• Tenant Liaison

ESSENTIAL SKILLS AND EXPERIENCE…

5+ years’ senior-level experience in operations or facilities management, ideally within large-scale retail, commercial or mixed-use environments

• Proven experience managing complex assets and operational teams at a leadership level
• Strong commercial acumen with a track record of driving efficiency, innovation and long-term value
• In-depth knowledge of building systems, contractor management, lease obligations and health & safety legislation
• Financial literacy, including service charge budget management and reporting
• Experience delivering maintenance services in a busy, public-facing environment
• Experience managing security, cleaning and maintenance teams
• Strong organisational skills, including setting up and administering detailed record-keeping systems
• Ability to work independently, meet tight deadlines and remain calm under pressure
• Excellent communication and stakeholder-management skills
• Flexibility to adapt working patterns to meet the demands of a dynamic mixed-use environment

WHY APPLY?

Opportunities like this don’t come around often. You’ll be joining one of the UK’s most ambitious regeneration projects at a defining moment – with real influence, real autonomy, and the chance to leave a lasting operational legacy.

Salary upto £70,000k for the right candidate

*** Please note, I am only accepting applications from candidates who have operational experience within shopping centres***

👉Please apply via the link or send your CV directly to me -sally.ridgway@foundationrecruitment.com