Key Responsibilities
- Manage and monitor Hard and Soft FM services, ensuring high standards of delivery.
- Support contractor management, including meetings, performance reviews, KPIs and compliance.
- Validate invoices, monitor expenditure and highlight budget variances.
- Assist with Service Charge budgeting and financial management.
- Manage minor works from initial request through to completion, ensuring quality and value for money.
- Conduct daily safety tours and regular property inspections.
- Ensure Health, Safety and Environmental procedures are maintained and issues are promptly addressed.
- Coordinate maintenance issues and ensure timely resolution, keeping occupiers informed.
- Maintain accurate building information, compliance records and emergency contact details.
- Ensure works are carried out safely and in accordance with appropriate permits and procedures.
- Build strong relationships with occupiers, contractors and on-site teams.
- Support occupier engagement through meetings, forums and networking events.
- Assist with planned and unplanned cover for the wider management team.
- Maintain a professional and welcoming visitor reception experience.
- Support wider Facilities Management initiatives and complete general duties as required.
Experience & Skills
- 3+ years’ Facilities Management experience, ideally within commercial property or a managing agent environment.
- Strong understanding of Landlord and Tenant relationships within commercial property.
- Experience managing contractors, suppliers and FM services.
- Good knowledge of both Hard and Soft FM services.
- Strong Health & Safety knowledge and experience.
- IOSH Managing Safely qualification – essential.
- IWFM and/or IOSH membership desirable.
- Experience managing teams and conducting appraisals is advantageous.
- Strong organisational, communication and contract management skills.
- Confident, professional and able to communicate effectively at all levels.
- Self-motivated, proactive and able to work independently.
- Good working knowledge of Microsoft Office.
- High level of attention to detail and professional presentation.
This is an excellent opportunity for an experienced FM professional looking to take the next step in their career within a busy commercial property environment.