Performance & Engagement Lead
Are you passionate about driving retail performance and building strong occupier relationships?
A landmark mixed-use estate in central London is looking for a Retail Performance and Engagement Lead to support the Senior Retail Manager and deliver world-class service across a diverse retail, F&B, and leisure portfolio.
You’ll work closely with the leadership team to enhance customer experience, maximise sales performance, and drive innovation across the estate.
What you’ll be doing…
- Acting as the main point of contact for retailers and providing support on performance and engagement
- Identifying underperforming retailers and developing SMART action plans to drive results
- Conducting regular retailer visits and competitive benchmarking
- Delivering clear communication across the retail community through updates, meetings, and reporting
- Supporting the Senior Retail Manager with the annual retail strategy and KPI tracking
- Collaborating with marketing, events, and operational teams to deliver impactful initiatives
- Maintaining strong relationships with service partners and ensuring consistent service delivery
- Assisting with service charge budgets and management reporting
Why explore this role?
- Play a key role in one of London’s most prestigious retail destinations
- Join a collaborative and values-led team that champions innovation and sustainability
- Work closely with iconic retail and F&B occupiers
- Shape the retailer experience and contribute to the estate’s ongoing success
- Gain exposure to senior stakeholders and complex multi-use operations
- Join a well established business with internal progression opportunities
To be successful you will need…
- Experience in retail, property, or facilities management roles
- Track record of building relationships and improving sales performance
- Experienced in being a point of escalation for Retailers, clients or service partners
- Knowledge of health and safety and compliance
- Confident communicator with strong influencing and reporting skills
- Commercial awareness and understanding of service charge processes
- Passion for delivering iconic assets and high levels of customer service
Salary
Up to £45,000 + benefits
How to apply
If this sounds like the right opportunity for you, apply directly or email your CV to keira.spate@foundationrecruitment.com