Airports have become essential in modern society for the provision of experiential consumption, facilitation of tourism, business/work and are a key driver of economic development globally. Having attended the recent “Adapt or Die” Retail and Commercial Conference hosted by Isavia and ACI, it’s apparent that the airport industry is striving to adapt (and capitalise) on the consistent rise in expectation and demand on the industry. Passenger numbers have increased at an average of 6.6% per year since 2010 and the industry is striving (and succeeding) in capacity enhancement whilst maintaining operational excellence, experience, and, sustainability.
We have seen an increase in the volume of new roles within sustainability teams throughout the airport and property sectors in recent years. The enhanced focus on greener work environments, facilities and wider community initiatives are supporting business performance, efficiency, economic development and the reputation of the sector. The key areas of focus and success are as follows;
Notable achievements to date include:
A common hurdle airports face is the implementation of plans in partnership with customers and their individual business strategies, where objectives and values aren’t always aligned. Whether an airport can overcome these challenges is generally down to one thing, having the right people. If airports recruit and develop the best talent, and they are given the opportunity to play to their strengths within a sustainability led culture, stakeholder partnerships and collaborative influence will be achieved.