Customer Experience Manager

Customer Experience Manager – London

A unique opportunity has come up for a Customer Experience Manager to join a growing and ambitious division within a leading real estate consultancy. This pivotal role will involve delivering innovative customer experience strategies and services for a diverse UK-wide portfolio, including commercial offices, mixed-use assets, shopping centres, business parks, and residential properties.

What You’ll Be Doing:

• Leading the delivery of occupier research projects, including surveys, analysis, reporting, and presenting findings to clients
• Managing customer experience audits, mystery shopping visits, and project-based consultancy assignments

• Managing end-to-end customer experience projects, from customer journey mapping and voice of the customer programs to community activation.

• Producing written reports, client presentations, and strategic insights

• Building and nurturing relationships with clients and stakeholders, ensuring a tailored and seamless customer experience approach

• Getting involved in pitches, proposals, and journey mapping
• Contributing to business growth and developing the customer experience offer across the UK

Why Consider This Role?

• Join a leading consultancy at the forefront of customer experience and marketing innovation within the real estate sector.
• A collaborative, forward-thinking environment, where you’ll work alongside industry experts to shape and refine customer experience strategies.
• Professional development opportunities to grow your expertise in customer experience strategy, data analysis, and client management.
• Networking opportunities through industry events, conferences, and direct engagement with key clients across the sector.
• Travel opportunities to visit properties and interact with clients in different locations.

• Gain exposure to a wide variety of high profile real estate assets, including retail, office, and mixed-use
• Enjoy varied, fast-paced work that’s never repetitive

To Be Successful, You Will Need:

• A background in customer experience, marketing, or client insight
• Excellent written communication skills, with the ability to produce and present impactful reports
• Confidence in using tech tools and platforms for reporting and survey management
• The ability to juggle multiple projects and work to deadlines in a high-energy, agency-style setting
• A self-starter mindset with the confidence to talk directly to clients, understand their needs, and propose solutions
• Ideally, experience in property, coworking, or agency environments
• A passion for customer experience and a strong eye for detail

Package & How to Apply:

📍 Location: London

💰 Salary: £40,000–£50,000 + bonus + strong benefits package

🕒 Hours: Full-time, Monday–Friday

🏡 Flexibility: Hybrid model – 1 day WFH per week

This is a brilliant role for someone who wants variety, autonomy, and the chance to be part of something growing.

Send your CV to keira.spate@foundationrecruitment.com or apply here to find out more.