It has become an integral part of Facilities Management to create a positive tenant experience and to consistently research new ways/areas to improve this.
When tenants are looking to lease space – along with cost – the level of service and experience available is a key factor when making this decision.
When it comes to offices, the demand for a quality and premium environment are high on the agenda. The length of time spent in the workplace, the changing working habits, along with the importance of health and wellness rising, are increasingly placing new challenges onto Facilities Management teams to provide environments that support these factors.
Things that can be integrated are:
Facilities Management is no longer just about physical space.
Technology is advancing rapidly and transforming how buildings are managed in the background. However, there are also plenty of new tenant facing platforms to advance experiences, some examples include:
Facilities Management teams are responsible for building a community.
The building management team may not be able to contribute to the tenant’s choice of employees and office workers, but they can create a culture within the building through holding events, creating social spaces and utilising technology.
With an average of 40 hours a week spent in the office, it’s important tenants not only appreciate the physical environment, but they enjoy the culture within the building. There has been an abundance of studies completed which suggest having a strong culture and social events support in creating team chemistry, positivity and a sense of value, therefore, holding events within the building is a great USP in attracting and retaining tenants. A fantastic example of this is WeWork: WeWork regularly holds social events for their tenants to create a real sense of community and an enjoyable atmosphere to work.
Facilities Management teams are gaining an increasing number of responsibilities and having a significant impact on the overall asset value – looking forward to watching this develop further this year!