Overview
Are you an experienced operator with a background in property, retail, or facilities management?
An exciting opportunity has opened up for a Retail Operations Manager to take ownership of a high-profile, mixed-use estate in central London. This role offers the chance to lead day-to-day operations across a dynamic retail destination, working closely with tenants, contractors, and senior stakeholders to deliver exceptional service and operational performance.
What you’ll be doing…
- Leading daily retail operations across a premium estate
- Acting as the first point of contact for retailer issues and escalations
- Managing contractor performance across cleaning, security, and M&E services
- Supporting budget planning, service charge delivery, and spend control
- Driving compliance, health and safety, and sustainability initiatives
- Working across internal teams including engineering, surveying, and ESG
- Ensuring high standards through inspections, project oversight, and systems use
Why explore this role?
- Join a flagship, nationally recognised retail-led destination
- Be part of a respected senior team delivering market-leading service
- Influence day-to-day operations across a complex, multi-use environment
- Gain exposure to high-end occupiers, strong ESG initiatives, and large-scale commercial operations
- Work for an employer that values innovation, accountability, and long-term performance
To be successful you will need…
- Operational experience across retail, commercial, hospitality, leisure or mixed-use property
- Strong knowledge of hard and soft FM and managing service providers
- Excellent communication and stakeholder engagement skills
- IOSH qualification and understanding of Health & Safety/compliance
- Experience with managing budgets
- A collaborative approach and the ability to influence internal and external teams
Salary
Up to £60,000 + competitive benefits
How to Apply:
If this role sounds like a strong match, please apply directly or send your CV to keira.spate@foundationrecruitment.com