Customer Experience Data Analyst / Customer Experience Insight Manager

  • United Kingdom
  • London
  • £30.000 - £39.999
  • Job Reference: 14274

An exciting opportunity has come up for a Customer Experience Data Analyst / Customer Experience Insight Manager in London. The role will be part of a brand new Customer Experience division within a well-established and industry leading marketing and placemaking agency! You will have the opportunity to work directly with several key stakeholders in the business and be a huge part of building this new department!

Key responsibilities:

  • Responsible for building the department’s customer experience insight capability, to support delivery of a best in class service
  • Develop the customer insight and research capability, implement and manage appropriate technology
  • Establish a customer experience index
  • Develop best in class client reporting
  • Extracting and analysing data
  • Identifying gaps in the customer insights and planning methods to close these

Key requirements:

  • Knowledge and experience setting up and managing various research methodologies and customer feedback solutions
  • Experience in customer research and testing
  • Track record of identify and improving the understanding of customer and business opportunities
  • Strong understanding of feedback tools
  • Ability to translate and communicate insights effectively
  • Ability to present findings to stakeholders and influence effectively

Sound like the role for you?! Please send your CV over to holly.allason@foundationrecruitment.com or call 0161 694 9727 to have a confidential chat about the role!

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